Frequently Asked Questions
Special Events - General
Payment - What forms of payment do you accept?
Booking - How long in advance do I need to book my event?
Rain Dates - If it rains can I cancel or reschedule my event?
Ice Cream Choices - Can I choose the ice cream for my event?
Ice Cream Carts
Umbrellas & Menus - Do your carts come with umbrellas and/or menu boards?
Refrigeration - Do your carts use dry ice or electric refrigeration?
Delivery Times - When do you deliver carts?
Product Returns - What is your product return policy for ice cream?
Ice Cream Trucks
Service Charge - Is there a service charge?
Customer Pickup Ice Cream Carts
Vehicle Requirements - How do we transport a customer pickup cart?
Special Events - General FAQs
Payment - What forms of payment do you accept?
We accept cash, checks, Visa, and MasterCard.
Booking - How long in advance do I need to book my event?
We recommend booking one month in advance for events held in June and two weeks in advance for all other months. We can accommodate last-minute orders most of the time, however, additional fees and/or conditions may apply.
Rain Dates - If it rains can I cancel or reschedule my event?
Yes, however, you must call before your equipment goes out for delivery, otherwise we cannot make any adjustments to your order. You may move your order date to an alternate "rain date" for no fee or cancel your order for a predetermined fee.
Ice Cream Choices - Can I choose the ice cream for my event?
Yes, you can choose from over 40 items when ordering any ice cream cart. For full-service ice cream trucks you cannot create a custom menu unless you pre-purchase your ice cream from us ahead of time. Most products are sold in 24-count boxes.
Ice Cream Carts
Umbrellas & Menus - Do your carts come with umbrellas and/or menu boards?
Delivered push carts come standard with an umbrella and picture menu at no extra charge (picture menu only available on orders with 6 or less ice cream varieties). Neither option is available for customer pickup carts.
Refrigeration - Do your carts use dry ice or electric refrigeration?
The vast majority of our carts are electric. Our delivered push carts are equipped with "cold plates" that allow them to remain cold for 8-10 hours after being unplugged depending on weather conditions. All of our electric carts can plug into a standard 3-prong outlet. We occasionally use dry ice carts if the situation requires and there is no extra charge for dry ice.
Delivery Times - When do you deliver carts?
We normally deliver about one to two hours before the actual event start time so that you have the maximum amount of time with the cart without needing to plug it in. During busy periods we may require earlier delivery.
Product Returns - What is your product return policy for ice cream?
Due to the perishable nature of our products a 25% restocking fee will be applied to all unopened boxes returned for refund. Returns may also affect your original product and equipment discounts resulting in changes in your final invoice.
Ice Cream Trucks
Service Charge - Is there a service charge?
You pay only for the products consumed and there are no additional service or equipment charges, however, a minimum sales requirement must be met.
Customer Pickup Carts
Vehicle Requirements - How do we transport a customer pickup cart?
A pickup truck or a full-size van is recommended. Some larger SUVs or mini-vans can handle the job but there must be room for a cart that measures 47"L x 41"H x 32"W. Customers may not use a trailer to transport carts.